Privacy Policy

This Privacy Notice for EWJ Electrical Pty Ltd (‘we’, ‘us’, or ‘our’) describes how and why we might access, collect, store, use, and/or share (‘process’) your personal information when you use our services (‘Services’), including when you:

• Visit our website at ewjelectrical.com.au or any website of ours that links to this Privacy Notice
• Use our electrical services. EWJ Electrical is a licensed electrical contractor (Queensland Electrical Contractor Licence 1512150) servicing Brisbane’s inner north. Our services include smoke alarm compliance, EV charger installation, switchboard upgrades and general electrical repairs. We work directly with homeowners and businesses from initial enquiry through to job completion, with a focus on fixed pricing, quality workmanship and clear communication.
• Engage with us in other related ways, including any marketing or events

Questions or concerns? Reading this Privacy Notice will help you understand your privacy rights and choices. We are responsible for making decisions about how your personal information is processed. If you do not agree with our policies and practices, please do not use our Services. If you still have any questions or concerns, please contact us at info@ewjelectrical.com.au.

SUMMARY OF KEY POINTS

This summary provides key points from our Privacy Notice, but you can find out more details about any of these topics in the full notice below.

What personal information do we process? When you visit, use, or navigate our Services, we may process personal information depending on how you interact with us and the Services, the choices you make, and the features you use.

Do we process any sensitive personal information? Some information may be considered ‘special’ or ‘sensitive’ in certain jurisdictions, for example your racial or ethnic origins, sexual orientation, and religious beliefs. We do not process sensitive personal information.

Do we collect any information from third parties? We do not collect any information from third parties.

How do we process your information? We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent. We process your information only when we have a valid legal reason to do so.

In what situations and with which types of parties do we share personal information? We may share information in specific situations and with specific categories of third parties.

How do we keep your information safe? We have organisational and technical processes and procedures in place to protect your personal information. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise or guarantee that hackers, cybercriminals, or other unauthorised third parties will not be able to defeat our security and improperly collect, access, steal, or modify your information.

What are your rights? Depending on where you are located, applicable privacy law may give you certain rights regarding your personal information.

How do you exercise your rights? The easiest way is to contact us directly. We will consider and act on any request in accordance with applicable data protection laws.

1. WHAT INFORMATION DO WE COLLECT?

Personal information you disclose to us

In Short: We collect personal information that you provide to us.

We collect personal information that you voluntarily provide to us when you request a quote, book a job, express an interest in our services, or otherwise contact us.

Personal Information Provided by You. The personal information we collect depends on the context of your interactions with us and the Services, the choices you make, and the features you use. It may include:

• names
• phone numbers
• email addresses
• property or job site address (for quotes, bookings and service calls)

Sensitive Information. We do not process sensitive information.

All personal information that you provide to us must be true, complete, and accurate, and you must notify us of any changes to it.

Information automatically collected

In Short: Some information, such as your IP address and browser and device characteristics, is collected automatically when you visit our Services.

We automatically collect certain information when you visit, use, or navigate the Services. This does not reveal your specific identity but may include device and usage information, such as your IP address, browser and device characteristics, operating system, language preferences, referring URLs, device name, country, location, and information about how and when you use our Services. This is primarily needed to maintain the security and operation of our Services, and for internal analytics and reporting.

Like many businesses, we also collect information through cookies and similar technologies. The information we collect includes:

Log and Usage Data. Service-related, diagnostic, usage, and performance information our servers automatically collect when you access or use our Services, recorded in log files. This may include your IP address, device information, browser type and settings, and information about your activity on the Services.

Device Data. Information about the computer, phone, tablet, or other device you use to access the Services, such as IP address, device identifiers, browser type, hardware model, internet service provider, operating system, and system configuration.

Location Data. Information about your device’s location, which can be precise or imprecise, depending on the device and its settings. You can opt out of location collection by disabling your device’s location setting, though this may limit certain features of the Services.

2. HOW DO WE PROCESS YOUR INFORMATION?

In Short: We process your information to provide, improve, and administer our Services, communicate with you, for security and fraud prevention, and to comply with law. We may also process your information for other purposes with your consent.

To deliver and facilitate delivery of services to the user. We may process your information to provide the electrical services you have requested, including quoting, scheduling and completing jobs.

To respond to enquiries and offer support. We may process your information to respond to your enquiries and resolve any issues with a requested service.

To send administrative information to you. We may process your information to send you details about our services, changes to our terms and policies, and other similar information.

To request feedback. We may process your information to request feedback and to contact you about your experience with our Services.

To protect our Services. We may process your information as part of our efforts to keep our Services safe and secure, including fraud monitoring and prevention.

To evaluate and improve our Services. We may process your information to identify usage trends, determine the effectiveness of our marketing, and improve our Services and your experience.

To comply with our legal obligations. We may process your information to comply with our legal obligations, respond to legal requests, and exercise, establish, or defend our legal rights.

3. WHEN AND WITH WHOM DO WE SHARE YOUR PERSONAL INFORMATION?

In Short: We may share information in specific situations described in this section and/or with the following categories of third parties.

Vendors, Consultants, and Other Third-Party Service Providers. We may share your data with third-party vendors, service providers, contractors, or agents (‘third parties’) who perform services for us or on our behalf and require access to such information to do that work. We have contracts in place with our third parties designed to safeguard your personal information. They cannot use it beyond our instructions, cannot share it with any other organisation, and must protect and retain it only for the period we instruct.

The categories of third parties we may share personal information with are:

• Data Analytics Services
• Website Hosting Service Providers

We may also need to share your personal information in the following situations:

Business Transfers. We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or part of our business by another company.

When we use Google Maps Platform APIs. We may share your information with certain Google Maps Platform APIs (e.g. Google Maps API, Places API) to help identify and confirm service areas and job locations. Google Maps uses GPS, Wi-Fi, and cell towers to estimate location; this data is not always perfectly precise.

4. DO WE USE COOKIES AND OTHER TRACKING TECHNOLOGIES?

In Short: We may use cookies and other tracking technologies to collect and store your information.

We may use cookies and similar tracking technologies (like web beacons and pixels) to gather information when you interact with our Services. Some tracking technologies help us maintain the security of our Services, prevent crashes, fix bugs, save your preferences, and support basic site functions.

We also permit third parties and service providers to use tracking technologies on our Services for analytics and advertising, including to help manage and display advertisements and tailor them to your interests. These third parties use their own technology to provide advertising about products and services that may appear on our Services or on other websites.

Google Analytics

We may share your information with Google Analytics to track and analyse use of the Services. To opt out of being tracked by Google Analytics, visit tools.google.com/dlpage/gaoptout. For more on Google’s privacy practices, visit Google’s Privacy & Terms page.

5. HOW LONG DO WE KEEP YOUR INFORMATION?

In Short: We keep your information for as long as necessary to fulfil the purposes outlined in this Privacy Notice, unless otherwise required by law.

We will only keep your personal information for as long as necessary for the purposes set out in this Privacy Notice, unless a longer retention period is required or permitted by law (such as tax or accounting requirements).

When we have no ongoing legitimate business need to process your personal information, we will delete or anonymise it, or if this is not possible, securely store it and isolate it from further processing until deletion is possible.

6. HOW DO WE KEEP YOUR INFORMATION SAFE?

In Short: We aim to protect your personal information through organisational and technical security measures.

We have implemented appropriate and reasonable technical and organisational security measures designed to protect the personal information we process. However, no electronic transmission over the internet or information storage technology can be guaranteed to be 100% secure, so we cannot promise that hackers, cybercriminals, or other unauthorised parties will never defeat our security. Transmission of personal information to and from our Services is at your own risk. You should only access the Services within a secure environment.

7. DO WE COLLECT INFORMATION FROM MINORS?

In Short: We do not knowingly collect data from or market to children under 18 years of age.

We do not knowingly collect, solicit data from, or market to children under 18, nor do we knowingly sell such personal information. By using the Services, you represent that you are at least 18, or that you are the parent or guardian of a minor and consent to that minor’s use of the Services. If we learn that personal information from a user under 18 has been collected, we will take reasonable measures to promptly delete it from our records. If you become aware of any such data, please contact us at info@ewjelectrical.com.au.

8. WHAT ARE YOUR PRIVACY RIGHTS?

In Short: You may review, change, or withdraw your consent regarding your information at any time, depending on your country, province, or state of residence.

Withdrawing your consent. If we are relying on your consent to process your personal information, you have the right to withdraw it at any time by contacting us using the details in the ‘How can you contact us about this notice?’ section below. This will not affect the lawfulness of processing carried out before withdrawal.

Cookies and similar technologies. Most web browsers accept cookies by default. You can usually set your browser to remove or reject cookies, though this may affect certain features of our Services.

If you have questions or comments about your privacy rights, email us at info@ewjelectrical.com.au.

9. CONTROLS FOR DO-NOT-TRACK FEATURES

Most web browsers and some mobile operating systems include a Do-Not-Track (‘DNT’) feature you can activate to signal a preference not to have your online browsing activity monitored and collected. No uniform technology standard for recognising and implementing DNT signals has been finalised, so we do not currently respond to DNT signals. If a standard is adopted in future, we will update this Privacy Notice accordingly.

10. DO OTHER REGIONS HAVE SPECIFIC PRIVACY RIGHTS?

In Short: You may have additional rights based on the country you reside in.

Australia

We collect and process your personal information under the obligations and conditions set by Australia’s Privacy Act 1988 (Privacy Act).

This Privacy Notice satisfies the notice requirements defined in the Privacy Act, in particular what personal information we collect from you, from which sources, for which purposes, and other recipients of your personal information.

If you do not wish to provide the personal information necessary for its applicable purpose, it may affect our ability to:

• offer you the services you want
• respond to or help with your requests

At any time, you have the right to request access to or correction of your personal information by contacting us using the details in the ‘How can you review, update, or delete the data we collect from you?’ section below.

If you believe we are unlawfully processing your personal information, you have the right to submit a complaint to the Office of the Australian Information Commissioner.

11. DO WE MAKE UPDATES TO THIS NOTICE?

In Short: Yes, we will update this notice as necessary to stay compliant with relevant laws.

We may update this Privacy Notice from time to time. The updated version will be indicated by an updated ‘Last updated’ date at the top of this notice. If we make material changes, we may notify you by prominently posting a notice or sending you a direct notification. We encourage you to review this Privacy Notice periodically.

12. HOW CAN YOU CONTACT US ABOUT THIS NOTICE?

If you have questions or comments about this notice, email us at info@ewjelectrical.com.au or call us on 07 4801 1333.

EWJ Electrical Pty Ltd

Brisbane, QLD, Australia

13. HOW CAN YOU REVIEW, UPDATE, OR DELETE THE DATA WE COLLECT FROM YOU?

Based on the applicable laws of your country, you may have the right to request access to the personal information we collect from you, details about how we have processed it, correct inaccuracies, or delete your personal information. You may also have the right to withdraw your consent to our processing of it. These rights may be limited in some circumstances by applicable law. To make a request, email us at info@ewjelectrical.com.au.